Terms and Conditions
We accept most major credit/debit cards, cheques and postal orders. For cheque payments please allow a little longer for delivery as we have to wait for your cheque to clear first. For your security your credit card will be charged when placing order. We do not keep your card details for future authorisation. Backorders will be sent free of charge to mainland addresses.
Backorders are not normally held for overseas addresses unless extra carriage is paid (at cost) by the consumer. However, we are willing to hold your whole order to wait for out of stock items, as long as the order is paid for in full.
Most orders are delivered within ten working days. If your order is urgent please phone us about overnight delivery service available at an additional charge if goods are in stock.
Standard delivery £ 4.95
We like to allow up to 10 days for delivery to UK mainland (exceptions apply) when products are in stock. However our standard service does provide a 48 hour delivery service, so in quieter times delivery is normally within 2-3 days. All parcels must be signed for. Any backorders will be sent free of charge to mainland addresses.
Unfortunately the following areas are not included within our standard service.
Channel Islands, Isles of Scilly, Isle of Man, Republic of Ireland (Please see the costing information below)
Guaranteed Next Working Day (within the UK) £9.95
Guaranteed Next Working Day before 12 noon(within the UK) £ 14.95
You must place the order before 12 noon the day before to qualify for any next day services. (If you place your order over the weekend it won’t be processed until Monday, so delivery therefore will be before noon on Tuesday.)
Outside the UK, Europe and International
Our European service delivers within 2-3 days of despatch, internationals can take anything between 5 – 12 days. Parcels can be tracked and must be signed for.
“Outlying UK” £ 8.95
Isles of Scilly
Isle of Man
Republic of Ireland
“Central Europe” £ 9.95
“Southern Europe” £ 14.95
“Eastern and Northern Europe” £ 19.95
“Rest of the World” Parcels will be charged at cost per parcel. We strongly advise contacting us before ordering to confirm postage charges to avoid any disappointment. Please contact us by email at firstname.lastname@example.org
Backorders are not normally held for overseas addresses unless extra carriage is paid (at cost) by the consumer. However, we are willing to hold whole order to wait for out of stock items as long as the order is paid for in full.
Free Postage Over £30
To qualify for free postage simply spend over £30. This postage discount only applies to standard delivery UK orders.
Our toys are all hand-made or hand finished and, therefore, only a certain number can be produced at one time. We will always endeavour to hold sufficient stock but there may be times when we cannot fulfil your order immediately and may have to wait for our supplier. We will advise you of this at the time of ordering and give you our best estimate of delivery times. For the above reason we strongly recommend ordering early for Christmas.
We pride ourselves on the exceptional quality of our toys and hope you will be very happy with your purchase. If for any reason you are not please contact us on 0845 130 8697 within 28 days of delivery and we will replace the item or refund in full.
Return Address: Holz Toys, The Creamery, Lostwithiel Cornwall PL22 0HG.
The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made through us.
Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
We value your custom and your comments. Should you have any questions about our products, want advice for suitable toys for specific ages, want us to source a particular item for you or any other query please do not hesitate to call on 0845 130 8697.
We occasionally make names available to other companies whose products we think may be of interest to you. If you do not wish to receive such offers please email us at email@example.com
Sizing, Colour and Pricing
All sizes are approximate and are intended as a guide only. Colours may vary slightly from those shown in the catalogue due to printing. Prices are correct at time of site update and include VAT at 17.5% and may be subject to change.
Terms and conitions, pricing and promotions are subject to change.
Holz Toys Limited is registered at 1 Riverside House, Heron Way, Truro, Cornwall, TR1 2XN. Registered in England.